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SHIPPING & RETURNS
We believe every Kawayan piece deserves to arrive beautifully and safely to its new home.
Here’s everything you need to know:
SHIPPING & DELIVERY
Your order will be carefully prepared and shipped within 2 business day.
Most international deliveries arrive within approximately 8 business days, depending on your location.
We currently offer free worldwide shipping – a gesture of appreciation from us to you.
Please note that this offer may change in the future.
Kawayan may choose the carrier at its discretion. If no fixed delivery date has been agreed upon, orders will be fulfilled within a maximum of 30 days. Within two (2) business days of shipping, we will provide all necessary documentation (including commercial invoice, packing list, and airway bill) for customs clearance.
Please note:
If delivery cannot be completed due to customer unavailability or refusal, we reserve the right to deduct return shipping costs from the refund.
ORDER CANCELLATIONS
If you need to change or cancel your order, please contact us as soon as possible at
studio@kawayancollection.com and include your order number.
We’ll do our best to help — however, cancellations are not guaranteed once the order is in process.
RETURNS
We hope you’ll love your Kawayan piece — but if not, that’s okay.
Returns are accepted within 14 days of delivery for all online orders.
Returned items must be unworn and in their original condition and packaging.
Please note:
Return shipping costs are the responsibility of the customer.
INTERNATIONAL ORDERS & CUSTOMS
Kawayan ships worldwide via DHL.
Customs duties and import taxes are not included at checkout and may be collected upon delivery. These charges are determined by your country’s customs agency and vary by destination.
We are unable to estimate these fees. For more information, please contact your local carrier or customs office directly.
SECURE CHECKOUT
Your privacy and security are important to us.
All transactions are encrypted and protected. For full details, please refer to our Privacy Policy.
CLIENT SERVICES
Need help with your order?
Our team is always happy to assist.
info@kawayancollection.com
TERMS AND CONDITIONS OF SALE
These general terms and conditions of sale (“Terms”) apply to all orders placed via https://www.kawayancollection.com/ (“Website”). They apply regardless of how you access the Website — whether via mobile, desktop, or any other device.
Please read these Terms carefully. By placing an order on our Website, you confirm that you have read, understood, and agree to be bound by them. If you do not agree, please do not place an order.
SELLER IDENTITY
The seller for all Kawayan product sales is Tapir Ltd. (“Kawayan”, “we”, “our”, or “us”).
We are responsible for processing your payment and managing delivery via approved carriers.
OPENING AN ACCOUNT AND PLACING AN ORDER
To place an order, you must provide accurate and up-to-date personal information. You may choose whether to save this information for future purchases.
For more information, see our Privacy Policy.
You confirm that all details provided are true, accurate and current.
ACCEPTANCE OF YOUR ORDER
Completing checkout does not constitute acceptance of your order. A Confirmation Notice will be sent by email upon processing.
Our acceptance occurs only when we dispatch the product(s), no later than 7 days after payment. We reserve the right to decline any order before dispatch, with no liability. This includes orders we cannot fulfill due to legal, stock, or regulatory issues.
Our contract begins when the dispatch email is sent and ends at the conclusion of your return window.
If we are unable to supply a product, we will notify you and refund you in full within 14 days.
If fulfilling an order would breach export laws or sanctions, we or our carriers may cancel or cease fulfillment at any time, including after dispatch. We will not be liable in such cases.
PAYMENT
Product prices are shown on the Website. Shipping fees and import duties (if applicable) are not included in product prices.
You may pay using third-party tools (such as PayPlus) or other methods offered at checkout. Payment by American Express is not accepted.
Currency will default to USD or NIS, depending on your location.
Exchange rates are updated regularly and may affect final pricing. You will be charged based on the rate at the time of purchase.
By placing an order, you agree that:
– Kawayan may charge your selected payment method
– All payment details are valid and up-to-date
– Payment processors may be used to complete the transaction
– You are liable for any failed payments and must promptly resolve them
DELIVERY
Your order will be carefully prepared and shipped within 2 business day.
Most deliveries arrive within approximately 8 business days, depending on destination.
We currently offer free worldwide shipping – this may be modified in the future.
Delivery will be made by a carrier of our choice. If no delivery date has been agreed upon, orders will be fulfilled within a maximum of 30 days.
Within two (2) business days of shipping, we will email all relevant documents (invoice, packing list, airway bill) for customs clearance.
If the customer is unavailable or refuses delivery, Kawayan may deduct the return shipping cost from the refund.
DELAYS
In case of events beyond our control (e.g., supply chain disruptions, natural disasters, customs delays), we will inform you but shall not be liable for any resulting delay or non-performance.
This includes — but is not limited to — acts of God, war, pandemics, strikes, or shipping issues.
YOUR RIGHT TO CANCEL AND RETURN
You may cancel your order within 30 minutes of receiving the Confirmation Notice.
This does not affect any statutory cancellation rights available in your country of residence.
Kawayan accepts returns within 14 days of delivery on all online orders, regardless of destination.
Returned items must be unused, in original condition and packaging.
Return shipping costs are the customer’s responsibility, unless otherwise required by local law.
DAMAGED OR INCORRECTLY SUPPLIED PRODUCTS
Please inspect your order upon receipt.
If products are damaged or incorrect, notify us in writing (by email, phone, or post) within a reasonable time.
Return the products to us as soon as possible. Customers are generally responsible for return shipping, unless otherwise instructed or required by law.
If the issue is confirmed, we will refund you via the original payment method, subject to product condition upon return.
PRODUCT AND SERVICE DESCRIPTIONS
We aim to ensure all product descriptions and prices on the Website are accurate. However:
– Orders may be declined if critical errors appear
– Packaging may differ from product photos
– Colors may vary due to screen display differences
– Sizes, weights, and dimensions are approximate
– All items are subject to availability
– We may offer alternative items of equal or greater value if your chosen item is unavailable
LEGAL COMPLIANCE AND INTELLECTUAL PROPERTY
You agree not to use or distribute Kawayan products unlawfully and to comply with applicable export regulations.
All intellectual property rights in the Website and products remain with Kawayan. No license or rights are granted to you beyond the right to use the product you purchase.
LIABILITY AND OTHER LEGAL TERMS
These Terms do not limit any rights that cannot be excluded by law.
We will not be liable for:
– Indirect or unforeseeable losses
– Loss of data, revenue, or business
– Events outside our control
If you fail to follow product instructions or care guidelines, we are not liable for resulting damage.
Our total liability for any claim shall not exceed the amount paid for the relevant order.
GOVERNING LAW AND JURISDICTION
These Terms are governed by the laws of Israel and subject to the exclusive jurisdiction of the courts of Tel Aviv, unless otherwise required by consumer protection laws in your country of residence.
OTHER LEGAL NOTICES
These Terms represent the entire agreement between you and Kawayan.
No third party has any rights under these Terms.
If any provision is held to be invalid, the rest remain in force. Any changes to these Terms will be published on the Website. Continued use of the Website after updates indicates your agreement to the revised Terms.
CLIENT SERVICES
Need help with your order?
We’re happy to assist: info@kawayancollection.com
PRIVACY POLICY
In order to ensure transparency and give you more control over your personal information, this Privacy Policy governs how we, Tapir Ltd. (“Kawayan”, “we”, “our” or “us”), collect, use and store personal information received from or about you (“you”) in connection with https://www.kawayancollection.com/ (the “Website” or “e-commerce Platform”).
We greatly respect your privacy and are committed to upholding the highest user privacy standards.
Please read this Privacy Policy carefully to understand our practices regarding personal data.
Important note: Nothing in this Privacy Policy is intended to limit in any way your statutory rights, including your rights to a remedy or other means of enforcement.
TABLE OF CONTENTS
– What information we collect, why we collect it, and how it is used
– How we protect and retain your personal information
– How we share your personal information
– Your privacy rights
– Use by children
– Interaction with third party products
– Cookies and tracking technologies
– Specific provisions applicable under California privacy law
– Contact us
WHAT INFORMATION WE COLLECT, WHY WE COLLECT IT, AND HOW IT IS USED
We process the following personal information:
Information you provide directly: full name, email address, phone number, shipping address, billing address, payment information, and any other information you provide when using the Website or contacting us.
Information from other sources: including publicly or commercially available data and information obtained through third-party partners or services.
Automatic data collection: IP address, cookie identifiers, device/browser type, geo-location, language, operating system, ISP, and usage behavior on the Website.
We use this information for the following purposes:
– To fulfill and process your purchases
– To contact you with updates about your order or our products
– To improve and personalize your shopping experience
– For internal administration, quality control, and customer support
– For marketing, research, advertising, and offer personalization
– For fraud prevention, legal compliance, audits, and security
– For anonymized data analysis, research, and service improvement
HOW WE PROTECT AND RETAIN YOUR PERSONAL INFORMATION
We maintain reasonable technical and organizational security measures to protect your information. However, no system is completely secure. We encourage you to protect your passwords and device access.
We retain your information only as long as necessary for the purposes described in this policy, or longer if required by law, regulation, or for dispute resolution.
HOW WE SHARE YOUR PERSONAL INFORMATION
We may share your information with:
– Delivery and shipping providers
– Payment processors
– CRM, email, and marketing platforms
– Web and analytics service providers
– Cloud service and hosting providers
– Regulatory or legal authorities when required
– Potential investors or acquirers in case of business transfer
– Other parties when you provide explicit consent
We do not sell your personal information for direct marketing purposes.
YOUR PRIVACY RIGHTS
You may contact us at info@kawayancollection.com to exercise your privacy rights under applicable law.
We may request additional information to verify your identity. We will do our best to respond promptly, unless legally required to act differently.
We reserve the right to charge a fee when permitted by law (e.g., if the request is manifestly unfounded or excessive).
USE BY CHILDREN
We do not knowingly collect information from individuals under 18. If you are under 18, please do not provide any personal data without parental supervision.
If you believe we have collected such information, please contact us to request deletion.
INTERACTION WITH THIRD PARTY PRODUCTS
Our Website may link to or integrate with third-party services we do not control. These services may collect data independently.
We recommend reviewing the privacy policies of any third-party service you interact with.
COOKIES AND TRACKING TECHNOLOGIES
We and certain third parties may use cookies, pixel tags, local storage, and similar technologies to collect data automatically.
You can control cookie usage via your browser settings, but disabling them may affect Website functionality.
We currently use:
Google Analytics: to understand how users interact with the Website.
Google’s privacy terms:
– https://www.google.com/policies/privacy
– https://tools.google.com/dlpage/gaoptout
We reserve the right to add or remove tracking technologies at any time.
SPECIFIC PROVISIONS UNDER CALIFORNIA PRIVACY LAW
California Civil Code Section 1798.83 allows California residents to request information regarding our disclosure of personal data to third parties for their direct marketing purposes.
To submit such a request, please email us at info@kawayancollection.com.
We will respond as required by law — no more than one request per customer per year.
We do not respond to “Do Not Track” (DNT) signals but allow third parties (such as analytics providers) to collect data across websites.
CONTACT US
If you have any questions, requests, or concerns regarding this policy or our data practices, please contact:
info@kawayancollection.com